Now with AI-powered SLA predictions

Stop Losing
Customer Cases.

CaseTrack gives your support team one place to manage every case, track SLAs in real-time, and deliver faster resolutions — every time.

Start for Free → ▶ See How It Works
🔒 app.getcasetrack.io/dashboard
CaseTrack
Dashboard
Cases
Agents
Reports
Settings
247
Total Cases
↑ +12 today
18
Overdue
↓ -3 vs yesterday
94%
SLA Rate
↑ +2% this week
4.2h
Avg Resolution
↓ -0.8h faster
Recent Cases
Case Status Priority SLA
ORD-2041 — Wrong item delivered
Open
Urgent
2h left
ORD-2039 — Refund request
Pending
High
8h left
ORD-2035 — Delivery delay
Resolved
Low
Done
Trusted by support teams at
TechCorp
RetailX
StartupMo
MegaCo
SwiftShop
NovaBrand
The Problem

Your cases are
falling through the cracks.

Most support teams are drowning in emails, spreadsheets, and missed follow-ups. Sound familiar?

📧
Cases lost in email
Customer requests buried in inboxes. No tracking, no visibility, no accountability. Cases disappear and customers never hear back.
⏰
SLAs constantly missed
No one knows which cases are overdue until the customer complains. By then it's too late and trust is already broken.
🤷
Agents don't know priorities
Without clear priorities your team works on the wrong things. Urgent cases wait while non-urgent ones get resolved first.
📊
No visibility for managers
Management has zero insight into team performance, resolution times, or case volume. Decisions are made blind.
Features

Everything your team needs.
Nothing they don't.

Built specifically for customer support teams who need speed, clarity, and accountability — without the complexity.

⚡
Smart Case Management
Create, assign, and track every case with full history, attachments, and notes — all in one place.
  • Custom case fields and dropdowns
  • File attachments up to 50MB
  • Full audit trail per case
  • Internal notes and comments
🔴
Live SLA Countdown
Every case shows a real-time SLA countdown. Green → orange → red. Your team always knows what needs attention.
  • Configurable SLA per case type
  • Visual countdown timers
  • Overdue alerts and notifications
  • SLA compliance reporting
🛡️
Role-Based Permissions
Control exactly what each agent can see and do. Assign permission presets or customize individually.
  • View Only, Standard, Full Access presets
  • Per-agent permission customization
  • Admin and Agent role separation
  • Secure workspace isolation
📊
Real-Time Dashboard
KPI cards showing open cases, overdue, resolved today, SLA rate, and team performance — updated live.
  • Toggleable KPI cards
  • Admin and Agent views
  • Performance trends
  • Custom date ranges
📋
Complete Audit Trail
Every action recorded. Who changed what, when, and why. Full accountability for your entire team.
  • Every case action logged
  • User activity timeline
  • IP address tracking
  • Exportable audit reports
🏢
Multi-Tenant Workspaces
Each company gets a fully isolated workspace. Your data is yours — completely separated from other accounts.
  • Complete data isolation
  • Custom workspace settings
  • Per-workspace agent management
  • Independent billing per workspace
How It Works

Up and running
in 5 minutes.

No complex onboarding. No lengthy setup. Just sign up and start managing cases immediately.

1
Create Your Account
Sign up free. No credit card required. Your workspace is ready instantly.
2
Add Your Agents
Invite your support team. Assign permissions with one-click presets.
3
Create Your First Case
Log a customer case with all details, attachments, and SLA target.
4
Track & Resolve
Monitor SLAs in real-time. Resolve faster. Delight your customers.
94%
Average SLA compliance rate
4.2h
Average resolution time
12k+
Cases managed monthly
99.9%
Platform uptime
Pricing

Simple, transparent pricing.

Start free. Upgrade when you need to. No hidden fees, no surprise charges.

Free
$0 / month
Perfect for solo operators testing the platform
  • ✓ 1 Agent
  • ✓ 50 cases per month
  • ✓ Basic dashboard
  • ✓ 3 days audit log
  • ✓ SLA countdown timers
  • ✗ Case export
  • ✗ Email support
Most Popular
Lite
$9 / month
Perfect for small businesses and growing teams
  • ✓ 2 Agents
  • ✓ 300 cases per month
  • ✓ Standard dashboard
  • ✓ 30 days audit log
  • ✓ SLA countdown timers
  • ✗ Case export
  • ✓ Email support
Pro
$29 / month
Perfect for growing businesses with active support teams
  • ✓ 5 Agents
  • ✓ 2,000 cases per month
  • ✓ Full dashboard + all KPIs
  • ✓ 90 days audit log
  • ✓ SLA countdown timers
  • ✓ Case export (CSV)
  • ✓ Priority email support
Compare Plans
Feature Free Lite Pro
Max Agents 1 2 5
Cases per month 50 300 2,000
Audit log history 3 days 30 days 90 days
Case export ✗ ✗ ✓
Support Community Email Priority
Reviews

Teams love CaseTrack.

Real feedback from real support teams.

★★★★★
"We went from missing 30% of our SLAs to 94% compliance in the first month. The countdown timers are a game changer — the team always knows what needs attention."
SA
Sarah A.
Support Manager, TechCorp
★★★★★
"Finally got rid of the spreadsheet chaos. Setting up took less than 10 minutes and my 2 agents were onboarded same day. Simple and exactly what we needed."
MK
Mohamed K.
Operations Lead, RetailX
★★★★★
"The audit trail alone is worth every penny. When a customer disputes something, we can show exactly what happened and when. That level of accountability is priceless."
LM
Laila M.
CEO, StartupMo

Ready to take control
of your cases?

Start free today. No credit card required.
Set up in under 5 minutes.

Create Free Account →
✓ Free forever    ✓ No credit card    ✓ Cancel anytime